For the past one-decade the mushrooming Business Process Outsourcing (BPO) in the Indian employment scenario has acted as a caretaker for the dismal economy. The BPO's have provided the necessary shield to the downslide of Indian economy in the mid nineties.

At a time when the software industry was not growing up to a considerable height and there was no major rescuer for the growing unemployment, IT enabled services (ITES), more often known by the call center operations gave the desired boost to the unexciting share market. The BPO sector was never seen to rise to such great heights when it took off. But presently it's slotted to be the number one employer in India.

Until sometime in past the university pass outs had a tough time in getting jobs of their choice. But to get a foothold of MNC culture and first hand experience of world-class practices, call centers came in as a boon.

Although there is a concern in US over the shifting of jobs to developing countries mainly to India where the Rupee value is rising, there are many others who have defended the BPO revolution. Marc Andersen, the Netscape co-founder and Intel have backed up the shifting of jobs because of the cost factor involved in it. Not only has it created ample employment avenues for the job hunters but also it has made the Indian market internationally aware of global practices and trends. Experts have predicted around six million jobs, mainly in the hi-tech sector and financial sector to be transferred overseas in the next ten years.

Apart from creating job opportunities in India, the BPO sector has made the international buyers and players more responsive to the Indian technology. That's the reason for strategic tie-ups and mergers at the international front. Investors worldwide are keen to explore the Indian market and this has played a big role in pushing the Indian economy upwards.

Although the nature of work at the call centers and the clash of time zones have increased heavy attrition rate, the BPO employers have started to find ways to retain their star performers. Whether the BPO employees really want to make a career in the ITES field is a question to be tackled later but at present for the average college pass outs it's a MNC job in hand!