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Roadmap for Success
by Jit Agarwal

There are many stories and often just as many myths as to what makes a solid and successful business plan. While it is not possible to cover all the areas of a good business plan in such a short article, Jit Agarwal explores three main business areas that any successful plan will cover.

Mapping out the strategy and plan for a business is a core requirement before embarking on any endeavor. Hence, a business plan has come to be viewed as the cornerstone of strategic thinking necessary for a company's successful entry into the market. There are many stories and often just as many myths as to what makes a solid and successful business plan. While it is not possible to cover all the areas of a good business plan in such a short article, we will explore three main business areas that any successful plan will cover.

Why This Road: The first question often asked of any business is, "Why do you exist?" Why does the market need what you are providing? A solid business plan looking to outline a roadmap for success will answer this question first. In answering this question the first step is to identify the core customers the business will serve with goods and services. Customer analysis should be deeply based in current customer scenarios and objectively understand their needs and motivations. Often a good place to look for good customer insight is 3rd party research organizations, trade groups or specific customers in the market that may be familiar to you or your network. There is no better source, than those you know in the industry, to give you the "kernels of wisdom" to help you explain why you are going into this business. After the customers have been identified and their needs assessed, the next step is to articulate the core customer requirement your business is focused on addressing. If one can crystallize the customer's "area of pain," the insight this provides, will trigger the "aha" realization for why this business needs to exist in the market. A graphic representation or case study example is often the best way to depict the customer's pain. The more visually compelling image of customer need you can create, the easier it will be for others to understand why you have picked this particular road as the right one for your business.

What's The Destination: The next area a good business plan should map out is what the enterprise is looking to do in the market. Now that customers have been identified and their needs articulated, what the business will do about the situation becomes the logical question. To answer this question the business plan should first examine the most likely product or services it will launch into the market to address the customer's needs with minimal impact to the surrounding market and ecosystem. After all the focus of the company is to solve the customer's need. Not to try to take over the world. Remember your business plan should only bite off that which it can chew. Furthermore, the plan can propose the creation of prototype products and services that represent solutions for the customer and recommend testing them in market with a few representative customers. The benefit of using this approach is that it may also give you early feedback on many factors like market acceptance, other market factors and purchase inclination. To complete the analysis around what the company should do in the market, make sure to examine products and services from current market providers. Examining their offerings with an understanding of what is complimentary, competitive and supplementary will help you identify your own destination. Competitive analysis was covered in detail in a prior article, "The Lay of the Land." The key elements to pull out of your competitive analysis are the unique and compelling aspects of your products or services versus the competition. This is what will enable you to win in the marketplace and what matters most. Once you have clearly articulated what it is that you will build for the market, how it compares to other offerings and what it does that is unique versus competitors then the destination for your business is clear.

How Do We Get There: The final area a good business plan should map out is the process by which the business will get to its destination by using its chosen road. The first step in articulating the execution strategy is to identify all of the key steps in the process necessary to take the products and services out to the market. This includes key business steps like corporate identity, funding, human resources and operations. It also includes key product or services oriented steps like design, development and launch. All of the individuals responsible for making the business a success should participate in this effort and a comprehensive list should be quickly compiled. The next step is to place all of these steps in the process into a timeline with timeframes. This will give all working to drive the business a sense of what needs to happen and when in order to make the business successful. Implied in this timeline is also a level of priority associated with certain steps, as it's not likely a step would be articulated in this timeline, if it weren't important and necessarily a priority before others later in the timeline. After the timeline is created the final step is to assign various individuals based on availability and core competency to drive each of these steps to successful conclusion on the proposed timeframe. Having a clearly articulated series of steps, followed by a prioritized timeline coupled with an individual responsible for executing these steps; answers the question of how your company will get there.

Net net, a good business plan will enable your organization to successfully establish a unique position in the market. If one of the tips mentioned above enables you to effectively launch your enterprise into the market, then you've taken your first step towards achieving the desired end-game.

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